EaseHawk Technologies Private Limited provides software products, SaaS subscriptions and related digital services. This policy outlines our terms regarding refunds, cancellations, and service credits across our platforms and products.
1. Refund Policy
Our software products and subscription services are primarily provided on a prepaid basis.
Unless otherwise required by applicable law or expressly agreed by EaseHawk in writing, subscription fees, usage fees, prepaid credits and other amounts paid for our software products and services are non-refundable.
This includes payments made for:
- An active or commenced subscription period;
- Unused subscription time;
- Unused or remaining prepaid credits;
- Non-use of the service by the customer; or
- Cancellation after a subscription or service period has commenced.
Customers should review the applicable product, subscription plan and pricing information before completing a purchase.
2. When Is a Refund Available?
While payments are generally non-refundable, EaseHawk may approve a full or partial refund, service credit or subscription extension in exceptional circumstances.
Examples of circumstances that may qualify include:
- Duplicate or erroneous charges caused by a payment processing or billing error;
- A payment processed after a confirmed cancellation where the customer was not expected to be charged;
- A material technical failure attributable to EaseHawk that prevents the customer from accessing a paid service for a substantial and continuous period;
- A billing error or incorrect amount charged by EaseHawk; or
- Any other circumstance where a refund is required under applicable law.
EaseHawk will review each exceptional request based on the circumstances of the transaction and the relevant product or service.
A temporary interruption, scheduled maintenance, third-party service failure, internet connectivity issue, email provider issue, customer-side configuration issue, or other circumstance outside EaseHawk's reasonable control does not automatically qualify for a refund.
Where appropriate, EaseHawk may provide a service credit or subscription extension instead of a monetary refund.
3. How to Request a Refund
Customers who believe they qualify for a refund may initiate a request by contacting:
Email: info@easehawk.com
The customer should provide:
- Full name;
- Account or registered email address;
- Product or subscription name;
- Invoice or transaction reference;
- Date and amount of payment; and
- A brief description of the reason for the refund request.
EaseHawk may request additional information reasonably necessary to verify the transaction and evaluate the request.
Submitting a refund request does not automatically guarantee that a refund will be approved.
4. Refund Request Review
Refund requests will be reviewed by EaseHawk based on the applicable subscription terms, transaction details, technical circumstances and this Refund Policy.
Where a request qualifies for an exception, EaseHawk will confirm the approved refund amount and method with the customer.
For duplicate or erroneous charges, customers are encouraged to contact us as soon as the issue is identified.
5. Refund Processing Timeline
Where a refund is approved, EaseHawk will normally initiate the refund within 7 business days from the date of refund approval.
Once initiated, the time required for the refunded amount to appear in the customer's bank account or card statement may vary depending on the customer's bank, card issuer or payment service provider.
EaseHawk does not control the processing time imposed by banks, card networks or other payment providers after a refund has been initiated.
6. Subscription Cancellation
Customers may cancel a recurring subscription through the applicable account settings, where available, or by contacting info@easehawk.com.
Unless otherwise stated for a particular product or written agreement:
- Cancellation will take effect at the end of the current paid billing period.
- Cancellation will prevent future renewal charges when completed before the applicable renewal date.
- Cancellation does not create an entitlement to a refund for the remaining portion of an already-paid subscription period.
Cancelling a subscription does not automatically cancel any outstanding payment obligation that arose before the cancellation became effective.
7. Product-Specific Terms
Certain EaseHawk products may have additional or product-specific payment, cancellation, credit usage or refund terms.
Where product-specific terms are presented to the customer before or at the time of purchase, those terms will apply to the relevant product or transaction.
In the event of a conflict between this general Refund Policy and a specific written agreement entered into with a customer, the applicable written agreement will govern that transaction.
8. Digital Service Delivery
EaseHawk provides digital software products and technology services.
Our software products, subscriptions, licenses, account access and related digital services are delivered electronically through our online platforms.
No physical goods are shipped or delivered.
Access to a purchased software product or subscription is generally provided electronically following successful payment and account activation, subject to the applicable product and service terms.
9. Service Availability and Exceptional Circumstances
EaseHawk aims to maintain reliable availability of its software services. However, temporary downtime may occur due to scheduled maintenance, emergency maintenance, infrastructure issues, third-party service failure, internet or telecommunications failures, security incidents, or other circumstances beyond our reasonable control.
Such events do not automatically create a right to a refund.
Where a material and prolonged service interruption is directly attributable to EaseHawk, we may, at our discretion, provide an appropriate service credit, subscription extension or partial refund based on the circumstances.
10. Changes to This Policy
EaseHawk may update this Refund, Cancellation & Service Credit Policy from time to time to reflect changes to our products, services, payment processes or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
11. Contact Us
For refund, cancellation or billing-related questions, please contact:
Entity: EaseHawk Technologies Private Limited
Location: India
Email: info@easehawk.com