These terms govern your use of easehawk.com (the "Site"), operated by EaseHawk Technologies Private Limited. By using the Site you accept them. Client engagements are governed by their own signed agreements, statements of work and NDAs — those documents prevail over these Site terms for engagement matters.
1. Products, Subscriptions, Payments & Refunds
Introductory paragraph
EaseHawk Technologies Private Limited provides software products, SaaS subscriptions and related technology services, including products offered under the MoxSuite portfolio. Where a product or service is purchased through our website or online platform, the applicable price, subscription period and service terms will be presented to the customer before payment.
Subscription payments
Subscription payments are generally non-refundable. Unless otherwise required by applicable law, or expressly agreed by EaseHawk in writing, subscription fees, usage fees, prepaid credits and other amounts paid for our software products and services are non-refundable. This includes amounts paid for a billing period that has already commenced, unused subscription time, unused credits, or non-use of the service by the customer.
Cancellation
Customers may cancel a recurring subscription at any time through the applicable account settings or by contacting info@easehawk.com. Unless otherwise stated for a particular product or agreement, cancellation will take effect at the end of the current paid billing period and will not result in a refund for the remaining portion of that period.
Exceptional refunds or service credits
EaseHawk may, at its discretion, provide a full or partial refund, service credit or subscription extension in exceptional circumstances, including duplicate or erroneous charges, or a material technical failure attributable to EaseHawk that prevents access to a paid service for a substantial period. A temporary interruption, scheduled maintenance, third-party service failure, internet connectivity issue or other circumstance outside EaseHawk's reasonable control does not automatically create an entitlement to a refund.
Refund processing
Where a refund is approved, EaseHawk will normally initiate the refund within 7 business days of approval. The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer or payment provider.
How to request a refund
Refund or billing requests may be submitted to info@easehawk.com together with the customer's account email, invoice or transaction reference, payment date and a brief description of the request.
Product-specific terms
Where product-specific terms provide different payment, cancellation or refund conditions, those terms will apply to the relevant product or transaction.
Digital service delivery
Digital Service Delivery. Our software products and subscriptions are delivered electronically through our online platforms. No physical goods are shipped.
2. Use of the Site
The Site is provided for information about EaseHawk's services, products and work. You agree not to misuse it — including attempting to disrupt it, scrape it at abusive volume, or use it for unlawful purposes.
3. Our content and marks
All Site content — text, design, graphics, films, the EaseHawk name and hawk marks, and product names including MoxSuite, MoxSend, MoxCRM, MoxQuote, MoxFinance, MoxCampus and MoxRev — belongs to EaseHawk or its licensors. Client names and marks shown belong to their respective owners and appear in reference to delivered work. You may not reproduce Site content commercially without written permission.
4. Case studies and figures
Case studies describe specific delivered engagements. Figures such as automation percentages relate to those specific clients and contexts; they are historical results, not promises of outcomes for any other engagement.
5. The website assistant
The on-site chat assistant provides general information from a scripted knowledge base. It cannot quote prices, form contracts or make commitments on EaseHawk's behalf; only written agreements signed by EaseHawk do that.
6. Third-party links and services
Links to Calendly, LinkedIn, video platforms and other third parties are provided for convenience. We are not responsible for their content or practices.
7. No warranties; limitation of liability
The Site is provided "as is". To the fullest extent permitted by law, EaseHawk disclaims warranties regarding the Site and will not be liable for indirect or consequential loss arising from Site use. Nothing limits liability that cannot be limited by law.
8. Governing law
These Site terms are governed by the laws of India, with courts at Gurugram/Delhi having jurisdiction over Site-related disputes. Engagement contracts may specify their own law and dispute forums, which prevail for those engagements.
9. Changes
We may update these terms; the date above reflects the latest version. Continued use of the Site means acceptance of the current terms.
◆ Questions about these terms, or need our standard engagement paperwork (MSA/NDA)? Write to info@easehawk.com — a human replies within one business day.
10. Entity information & contact
This website is operated by EaseHawk Technologies Private Limited, a company incorporated in India (CIN: U62011DL2024PTC427769), with its registered office in Delhi, India.
For questions about these Terms, contact us via the details on our Contact page.